**CONTACT US**

We are still here for you and continuing to provide services click here for more information about face to face appointments and mask wearing. 

Our telephone lines are extremely busy. To reduce the number of calls and waiting time please see below other methods of contact.  

Please only try and use one method of contact below as requests are being duplicated. If you need to use another method of contact having already used one, please let the surgery know. 

ON THE DAY APPOINTMENTS/URGENT

If you need to book an on the day appointment, please wait on the telephone to get through to us. You will be asked a series of questions to help us Care Navigate you to the correct service or Clinician.  

SAME DAY QUERIES

If you feel something needs to be dealt with that same day, please email us at [email protected]  

THIS EMAIL ADDRESS IS NOT FOR BOOKING AN EMERGENCY APPOINTMENT

The email will be checked frequently between the hours of 9am and 5pm and we will endeavour to reply to your email the same day. Please note that if you email after 5pm, your query may not be dealt with until the following day.  

PRESCRIPTIONS

You can order your repeat prescription by these following methods;

  • Patient Triage link – see below
  • Posting in a request
  • Online access – to sign up for online services please click here
  • Leaving the request in the repeat prescription box by the lifts on the ground floor or at reception.

REPEAT PRESCRIPTIONS WILL BE READY FOR COLLECTION WITHIN 2 WORKING DAYS OF RECEIVING A REPLY.

 

PATIENT TRIAGE

If your query is routine and can wait 2-3 working days, please use the link below to contact us.   Patient Triage is an online consultation platform which allows you to contact us about medical or administrative queries by filling out an online form. By clicking on the link below and going through a few questions, you will be able to contact us for non urgent medical needs.

We will reply as soon as we can, but it may take up to 3 workings days before you receive a reply from us.  

https://florey.accurx.com/p/P81025

You will be able to;

Ask about a non-urgent medical problem/ routine appointment

Request a fit note Enquire about a referral

Enquire about a letter/ request more information

Request a prescription

Enquire about test results

ONLINE ACCESS

Please click here to sign up

You will be able to;

Book an appointment (if available)

Order a repeat prescription 

View your summary care record – allergies, test results, immunisations & problems including your Covid passport.