Patient Participation Group (PPG)

PPG AWARENESS WEEK – 4th – 9th JUNE – COME SEE US

The PPG has been running for over 3 years  and we are finding them to be very useful and informative. The results of all our meetings to date are now accessible below and you can have a read about what has been discussed and the outcomes.

We are currently developing a closed Practice Participation Facebook Group for our patients. You can be a part of discussions about the practice and contribute towards agenda items to be discussed at the group meeting every 2 months. You will also be able to see previous minutes and agenda items as well latest news and updates.

The group is there to make changes, help you to have a voice and improve communication with the practice.

If you would like to join our closed Practice Participation Facebook Group please fill in the online form below.

Contact our Chairman Jerry Stanford on [email protected]

PPG leaflet

PPG Newsletter

Minutes from last 12 months

28th meeting 29.05.18

27th meeting 27.03.18

26th meeting 13.03.18

25th meeting 28.11.17

24th meeting 05.09.17

23rd meeting 25.07.17

22nd meeting 27.06.17

21st meeting 30.05.17

20th meeting 25.04.17

19th meeting 28.03.17

18th meeting 28.02.17

17th meeting 31.01.17

CONTACT US  

 

Due to the pandemic, our telephone lines are extremely busy. To reduce the number of calls and waiting time please see below other methods of contact.  

 

DO NOT visit the surgery unless you have a pre-booked appointment with a Doctor or Nurse, where measures have been taken to ensure your safety is maintained. 

 

Please only try and use one method of contact below as requests are being duplicated. If you need to use another method of contact having already used one, please let the surgery know. 

 

ON THE DAY APPOINTMENTS/URGENT

If you need to book an on the day appointment, please wait on the telephone to get through to us. You will be asked a series of questions to help us Care Navigate you to the correct service or Clinician.  

 

SAME DAY QUERIES

If you feel something needs to be dealt with that same day, please email us at [email protected]  

 

THIS EMAIL ADDRESS IS NOT FOR BOOKING AN EMERGENCY APPOINTMENT

 

The email will be checked frequently between the hours of 9am and 5pm and we will endeavour to reply to your email the same day. Please note that if you email after 5pm, your query may not be dealt with until the following day.  

 

PRESCRIPTIONS

You can order your repeat prescription by these following methods;

 

 

REPEAT PRESCRIPTIONS WILL BE READY FOR COLLECTION WITHIN 2 WORKING DAYS OF RECEIVING A REPLY.

 

 PATIENT TRIAGE

If your query is routine and can wait 2-3 working days, please use the link below to contact us.   Patient Triage is an online consultation platform which allows you to contact us about medical or administrative queries by filling out an online form. By clicking on the link below and going through a few questions, you will be able to contact us for non urgent medical needs.

 

We will reply as soon as we can, but it may take up to 3 workings days before you receive a reply from us.  

 

https://florey.accurx.com/p/P81025  

 

You will be able to;

Ask about a non-urgent medical problem/ routine appointment

Request a fit note Enquire about a referral

Enquire about a letter/ request more information

Request a prescription

Enquire about test results