This accessibility statement applies to the website and/or domain associated with Richmond Hill Practice Ltd. Our website is hosted by Dene Healthcare and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in, by up to 300%, without the text splitting off the screen
  • Navigate most of the website using only the keyboard
  • Navigate most of the website using speech-recognition software
  • Listen to most of the website using a screen reader (including but not limited to: JAWS, NVDA and VoiceOver)

In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet

The accessibility of our website

We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues on some areas are:

  • The text will not reflow in a single column if you change the size of the browser window
  • You are unable to modify the line height or the spacing of text
  • Older versions of PDF documents are not fully accessible to screen-reader software
  • Live video streams do not have captions
  • Some (not all) online forms may prove difficult to navigate when using only a keyboard
  • The main content page cannot be skipped when using a screen reader
  • There are magnification limitations on the map (on our ‘contact us’ page)

Feedback and how to contact us

If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:

  • Email
  • Phone 01282 731731

Once we receive your request, we will get back to you as quickly as possible. Please note that if you are unable to view the map on our ‘contact us’ page, you are requested to call or email us using the details shown above for directions.

Reporting accessibility problems with this website

We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact Joanna Saunderson 01282 731731.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us on our ‘contact us’ page via this link  Please be advised that we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our reception and consulting rooms have audio induction loops, or if you contact us prior to your appointment we can arrange to have a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility*

Richmond Hill Practice is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

This website was last tested on 10.2.23. The test was carried out by Joanna Saunders using the accessibility tool on the website.

We used this approach to decide on a sample of pages to test. We tested our home page and a random sample of eight content pages from our site].