Our appointment system

Many minor illnesses can be managed by over-the-counter remedies and are of short duration. Please can we ask that you have tried to self-manage your illness before you try to book an appointment.

Our phone line can be very busy, please could we politely ask that we prioritise our mornings for patients wanting to make appointments and other queries, like test results be saved for the afternoon when it is less busy.

For our Care Navigators to be able to direct you to the most appropriate clinicians, they need to ask you a few questions about why you are calling us. All information given to our reception or clinical team is treated in confidence.

These are the types of appointments we offer as a practice

Urgent on the day appointments

If you need an emergency appointment you will be signposted to the correct clinician such as a GP, Advanced Practitioner or Paramedic. Your appointment will be a telephone call first and if the clinician wants to see you face to face, they will make you a face to face appointment.
Emergency appointments are available every day during practice working hours and the amount available depends on how many clinicians are available.

Routine Doctor’s appointments

Routine doctor’s appointments are available two week in advance. We have telephone calls and face to face appointments available.

Nurse’s appointments

You can book an appointment to see a Nurse 2 weeks in advance. They are face to face appointments but can be a telephone request if needed and appropriate.

Long term condition review appointments

All patients with a long-term condition should have an annual Long Term Condition review. The first part of this is usually with a health care assistant who will carry out a few tasks such as taking your blood pressure etc. The second part is usually with a Practice Nurse who will go through your results with you.

To help manage your health condition please click here

Staff who work alongside our Doctors and Nurses

Who's who at our Practice

Extended Hours appointments evening/ weekend

There are face to face and telephone appointments available in the evening and on a Saturday here at The Richmond Hill Practice and Yarnspinners in Nelson.

  • Doctor’s appointments
  • Nurse appointments
  • Healthcare Assistant appointments

Richmond Hill Practice Ltd– Monday/ Wednesday and Friday 6:30pm – 8:30pm
Yarnspinners – Tuesday/ Thursday 6:30pm – 8:30 pm and Saturday 9am -5:30pm