How to cancel an appointment


If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

Ways to cancel

  • Telephone us on 01282 911401 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
  • Online if you booked your appointment via online services e.g. via NHS app or patient access etc.
  • Text - all Face to Face appointments receive a reminder text 24 hrs before the appointment date. There is a link within the text which allows you to cancel the appointment.

**We do not send text reminders for Telephone appointments yet but we are looking into doing this**

Please remember that there is a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

On average about 350 appointments are missed each month.

If you do not turn up to your appointment, it will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources.