Accessibility

Richmond Hill Practice Ltd want to make it as easy as possible for everyone to look after their health.

Colne Health Centre has dedicated disabled car parking space; access points at the reception desk; disabled toilet and a portable hearing loop. You are also welcome to bring somebody with you to provide support.

Please let us know if you require assistance on sites or if you have any related information or communication support needs that we can assist you with.

We provide a range of contact methods to make our surgery accessible for all

• email
• online booking
• SMS text
• textphone
• Relay UK - typed messages are relayed to the other caller via an operator
• video relay – conversation is relayed through a British Sign Language (BSL) interpreter using video.

 

Loop System

There is a Hearing Loop in reception for use by people with hearing aids and the building has been designed and decorated to make it easier for people with visual problems. We have a disabled toilet and baby change facilities.

Here are some websites that may be of help;

• British Deaf Association
• The Deaf Health Charity – SignHealth
• Action Hearing Loss
• Royal Association for Deaf People
• National Deaf Children’s Society

 

Blind / Partially Sighted

If you or family members are blind or partially sighted, we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.

For more advice and support for blind people please see the following websites:

• Royal National Institute of Blind People (RIND)
• British Wireless for the Blind Fund
• British Blind Sport

 

Guide Dogs

Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Further Information:

• Guide Dogs

 

Other Disability Websites

 

• BID Services
• Disability Go
• Disabled People, your Rights, Benefits, Carers and the Equality Act
• Disability Rights UK
• Living with a Disability NHS Choices
• Disability Action
• Mencap

 

Blue Badge Information

Blue parking badges allow cars carrying people who are registered blind or who have severe walking difficulties to park near shops, stations and other facilities.

A range of people are eligible for Blue Badges including:

• People who are registered blind
• People who receive the higher rate of the mobility component of the Disability Living Allowance
• People who use a motor vehicle supplied for disabled people by a government health department
• People who receive a government grant towards their vehicles
• People who a War Pensioners' Mobility Supplement
• People who have a permanent and substantial disability that makes walking impossible or very difficult
• People who have a severe disability in both upper limbs, regularly drive a motor vehicle but cannot turn the steering wheel of a motor vehicle by hand even if that wheel is fitted with a turning knob
• Disabled children under 16 years

Blue Badges can also be issued to an organisation which transports disabled people. Blue badges are free.

People can apply online for a Blue Badge or by contacting the Customer Service Centre on 0845 053 0049.