NHS Friends and Family Test – WMAS Patient Transport Service


The NHS Friends and Family Test (FFT) was created to help us understand whether our patients are happy with the services we provide and if there are any improvements we can make. It is quick and anonymous, and we would really appreciate the feedback.

After you have been to your appointment, you may be invited to complete the FFT. We may ask you to give feedback via post, text message, over the phone or using our website.

You’ll be asked “Overall, how was your experience of our service?”

You can rank your answer from “very good” to “very poor”. You’ll have the opportunity to explain your secure by adding comments, and you may also be asked some follow-up questions. This is important because service providers can only make changes if they know exactly what is or is not working.