If you have a complaint or any concerns about the service you have received from the Doctors or any staff working for Bay Medical Group, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.

Complaining on Behalf of Someone Else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.